If you have recently been thinking of upgrading your old Smartphone or are one of the few who are still clinging desperately to your trusty flip phone, Smartphone Anxiety Syndrome (SAS) can be a real issue for you. Maybe you are happy with just making phone calls. Maybe the thought of paying $75 -$100 per month for communication just doesn’t fit your lifestyle right now. Or what if your employer has handed out the new devices and it is not what you are used to using. How are you supposed to get comfortable with a hand held device that has more computing power than the first space shuttle? Here are the top four things that you need to know:
1) The phone is capable of more things than you will ever need.
There is no need to think that you have to master the phone. It is there to help you, not intimidate you. If all you need to do right now is make phone calls, send texts and log in to your Facebook page, that is just fine. I carried a Blackberry for years and never once felt the need to sign up for Blackberry Messenger. Start small and gradually add things to your repertoire as they become necessary.
2) Know where to get help if you need it.
If you have a Telus phone, Check out this link:
In Edmonton alone Telus has 14 Learning Centres. Places that you can go and sit down, one on one with an instructor and learn what you need to learn. In the old days phones came with a written manual that nobody read. These days on-line manuals are available for all phones but some can be up to 300 pages or more and appear to be written by engineers for engineers. Sitting down with a trainer is a far more useful and customizable experience. There is no charge for this service and group session can also be arranged for your entire team.
If you have a specific phone in mind and need help right away use this link:
Simply select the phone you like, double click and on the next screen select “Get help with this device”. A tutorial will appear that will help you answer most general questions.
3) Google and YouTube are your new best friends.
Google is the world’s largest search engine and YouTube is number two. Both are invaluable sources of information. If you learn best by reading use Google. If you are a visual person use YouTube. It couldn’t be easier to use.
For example if I type “Samsung S6 tutorial” into Google I get 1,900,000 hits. There are videos, reviews, specifications and pretty much anything else that you would ever want to know about your new phone. Get as specific as you need to. Type in “Setting up email on Samsung S6” and the answer appears. Not all the information is what you are looking for. Some of the videos are very amateur and sometimes the instructions apply to a version of the phone not available in Canada. If you don’t find exactly what you need simply try again.
4) Buy Apple Care if you have an Apple device.
Apple Care is a two year warranty and support package that is available for all Apple products. It provides you with one year of unlimited incident tech support, 12 hours a day, seven days a week. Apple Care reps are very knowledgeable and efficient in solving issues.
The best way to learn is to play with the device. The worst thing that can happen is that you mess it up and have to do a Master Reset and try again. Start off with the basics. Set up your email, load your contacts, download your favourite apps and play with the ring tones. Back up your information. It doesn’t matter if you back up to a cloud service or to your computer. Back up your information. Few things cause more SAS symptoms than losing your phone and then realizing that you forgot to back up and all your stuff is gone. Enjoy your phone, but always remember, it works for you, you don’t work for it.